Refund Policy

Cancellation & Refund Policy

At Baqira Technology (OPC) Pvt. Ltd., we are committed to providing our clients with high-quality services, transparent communication, and a positive customer experience. Our Cancellation & Refund Policy outlines the terms and conditions applicable to the cancellation of projects, termination of services, and refund requests.

To ensure clarity and avoid misunderstandings, we follow a structured project management approach in which projects are divided into milestones. Each project begins with a detailed discovery and requirement analysis phase, followed by the preparation and approval of a Scope of Work (SOW) document. This process helps both parties establish clear expectations regarding project deliverables, timelines, and costs.

1. Project Cancellation Policy

Clients may request the cancellation of a project by submitting a written request to Baqira Technology (OPC) Pvt. Ltd. The cancellation request will be reviewed based on the current project status, completed milestones, resources utilized, and the terms agreed upon in the service agreement or proposal.

Once a project has commenced, cancellation does not automatically entitle the client to a refund of any payments already made.

2. Refunds for Completed Work

As each project milestone requires dedicated time, effort, and resources, payments corresponding to completed work, delivered services, or approved milestones are non-refundable.

Once the client approves the mock-ups, designs, prototypes, or other initial deliverables and the project enters the development or implementation phase, payments made for the approved work are non-refundable.

In the event of mutual termination, the client will retain access to the completed deliverables for which payment has been received, subject to the applicable service agreement and any intellectual property or licensing terms. Any remaining development work will be discontinued unless both parties agree otherwise in writing.

3. Partial Refunds

Partial refunds are not ordinarily available for work that is already in progress within a milestone. However, a partial refund may be considered in exceptional circumstances if both Baqira Technology (OPC) Pvt. Ltd. and the client mutually agree in writing.

Any approved refund will be determined after considering the work completed, resources utilized, third-party expenses, and other applicable contractual obligations.

4. Discounted and Promotional Services

Services purchased under special offers, promotional campaigns, or discounted pricing arrangements may be subject to additional cancellation and refund restrictions.

Unless otherwise stated in the applicable offer or service agreement, payments for such services are non-refundable once the service has commenced.

5. Digital Marketing and SEO Services

Payments for digital marketing, Search Engine Optimization (SEO), social media marketing, and other ongoing marketing services are non-refundable for services already delivered or for periods in which work has been performed.

Clients wishing to discontinue an ongoing marketing service must provide at least 30 days’ written notice, unless a different notice period is specified in the applicable service agreement.

Any cancellation will take effect in accordance with the agreed notice period and contractual terms. Fees for completed work, committed resources, or services already provided will remain payable.

6. Abandoned or Inactive Projects

If a client fails to provide the required information, approvals, content, feedback, or other necessary resources for more than 30 consecutive days, the project may be considered inactive or abandoned.

In such cases, payments made for work already completed, resources allocated, or services already provided will not be refundable. Resuming an inactive project may require a revised timeline, additional charges, or a new agreement, subject to mutual approval.

7. Project Termination by Mutual Agreement

If both parties mutually agree to terminate a project before its completion, the terms of termination will be documented in writing.

The parties will determine the status of completed work, outstanding payments, pending deliverables, and any potential partial refund on a case-by-case basis. No refund will be issued unless it has been expressly agreed upon in writing by both parties.

8. Third-Party Costs and Expenses

Payments made to third-party service providers, software vendors, hosting companies, domain registrars, advertising platforms, or other external providers may be non-refundable and subject to the respective provider’s policies.

Baqira Technology (OPC) Pvt. Ltd. cannot guarantee a refund of third-party charges once they have been incurred or paid.

9. How to Request a Cancellation or Refund

Clients wishing to request a cancellation or discuss a potential refund should contact Baqira Technology (OPC) Pvt. Ltd. through the official contact details provided on our website.

Please include your name, project or service details, payment information, and the reason for your request. Our team will review the request and communicate the applicable terms and next steps.

Submitting a cancellation or refund request does not guarantee approval.

10. Policy Updates

Baqira Technology (OPC) Pvt. Ltd. reserves the right to update or modify this Cancellation & Refund Policy from time to time. Any revised policy will be published on our website and will apply subject to applicable law and the terms of the relevant agreement.

11. Contact Us

For questions regarding this Cancellation & Refund Policy, project cancellations, or refund requests, please contact Baqira Technology (OPC) Pvt. Ltd. through the contact information available at:

We appreciate your trust in Baqira Technology (OPC) Pvt. Ltd. and remain committed to maintaining transparency, professionalism, and mutually beneficial client relationships.